So we signed up for msn adcenter last month and have been pretty happy with the results up until a couple of days ago when I noticed refferals from msn dropping.

Upon investigation on a particular term I saw we were appearing infrequently in the top 3 spots (the adcenter system reports impressions at number 1 spot). Sometimes we would appear at 1, sometimes at 3 and then most worryingly, we wouldnt appear at all! I notice other advertisers do rotate positions aswell, but they do not drop out altogether. As far as i can see our bid is high enough, our CTR is good and everything looks fine....which is why this is frustrating.

Just for clarification this is happening on various other terms aswell from a search on msn.co.uk or windows live.

This is something that has happened in the last few days and I have had some pretty generic and unhelpful responses from the support center. Being based in the UK I have no choice but to email support but this has not helped, I wonder if anyone on here (or from msn) can help us out?

We want to spend money on adcenter but the system isnt letting us!

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No pharmacy or gambling links (Thanks, Dilli)